Question 1

What is Coastal Improvement Services?

Accepted Answer

Coastal Improvement Services (“CIS”, “Coastal”) is a professionally operated property-improvement company providing approved installation, assembly, organization, minor-finish, maintenance-support, and related services. Our customer promise is clear communication, professional workmanship, fair pricing, respect for the property, and prompt resolution of concerns.

Related Policy

Service Request, Qualification & Project Review Policy

Related Terms & Conditions

Section 1 — Agreement Formation and Contract Documents
Section 5 — Scope of Work and Selected Service Option

Section 6 — Service Boundaries and Licensed-Trade Exclusions

Question 2

Who does Coastal serve?

Accepted Answer

CIS serves homeowners, new homeowners, landlords, renters, property managers, real-estate professionals, and small business owners when the person requesting Work has authority to approve it. Service availability depends on the Project Site, requested scope, access, safety, equipment, schedule, insurance, and legal requirements.

Related Policy

Property Authority & Project Authorization Policy

Related Terms & Conditions

Section 2 — Parties and Company Identity
Section 3 — Customer Authority and Property Authorization
Section 6 — Service Boundaries and Licensed-Trade Exclusions

Question 3

What type of services does Coastal provide?

Accepted Answer

Representative categories include assembly; mounting; storage and shelving; window treatments; interior hardware; minor wall and finish repair; doors and trim; smart-home devices; limited like-for-like electrical and plumbing fixture replacements; ground-level outdoor small jobs; move-in, turnover, office, and maintenance punch lists. The live service catalog and project review determine actual availability.

Related Policy

Service Boundaries & Licensed-Trade Exclusions Policy

Related Terms & Conditions

Section 5 — Scope of Work and Selected Service Option
Section 6 — Service Boundaries and Licensed-Trade Exclusions

Question 4

Does Coastal perform electrical or plumbing work?

Accepted Answer

Only limited, approved like-for-like fixture replacement may be considered when existing connections are suitable and the Work is within Coastal’s current legal authority, insurance, tools, and competency. New circuits, panels, in-wall wiring, hardwired specialty systems, new plumbing lines, leak diagnosis, gas work, water-system repair, and other regulated specialty-trade work are outside of scope unless Coastal later becomes properly qualified and the Work is expressly accepted.

Related Policy

Service Boundaries & Licensed-Trade Exclusions Policy

Related Terms & Conditions

Section 6 — Service Boundaries and Licensed-Trade Exclusions
Section 14 — Permits, Approvals, HOA Rules, and Code Requirements

Question 5

What work is outside Coastal’s current scope?

Accepted Answer

Excluded or referral work includes structural construction; roofing; siding; HVAC or refrigeration; remediation; emergency restoration; engineering or architectural services; specialty electrical, plumbing, alarm, fire-sprinkler, or other regulated trade work; and any project requiring licensing, permits, equipment, transport, staffing, or insurance Coastal does not possess. Conditional or high-access work requires additional review before acceptance.

Related Policy

Service Boundaries & Licensed-Trade Exclusions Policy

Related Terms & Conditions

Section 6 — Service Boundaries and Licensed-Trade Exclusions
Section 14 — Permits, Approvals, HOA Rules, and Code Requirements
Section 16 — Lead-Based Paint, Mold, Asbestos, and Hazardous Conditions
Section 17 — Safety, Children, Pets, Occupants, and Stop-Work Authority

Question 6

Will Coastal accept every Service Request?

Accepted Answer

No. Every request is screened for fit, property authority, safety, access, materials, scheduling, transportation, insurance, and legal requirements. Coastal may decline, defer, or refer a request that cannot be performed safely, legally, or within current capacity.

Related Policy

Service Request, Qualification & Project Review Policy

Related Terms & Conditions

Section 1 — Agreement Formation and Contract Documents
Section 3 — Customer Authority and Property Authorization
Section 6 — Service Boundaries and Licensed-Trade Exclusions
Section 17 — Safety, Children, Pets, Occupants, and Stop-Work Authority

Frequently Asked Questions

Clear answers about our services, estimates, scheduling, pricing, and what to expect from start to finish.

About Coastal Improvement Services

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What is Coastal Improvement Services?

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Who does Coastal serve?

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What type of services does Coastal provide?

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Does Coastal perform electrical or plumbing work?

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What work is outside Coastal’s current scope?

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Will Coastal accept every Service Request?

Service Requests, Quotes & Service Options

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How do I request service?

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Does submitting a Service Request schedule an appointment?

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What happens after I submit my Service Request?

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What is the difference between the Estimate Process, an Assessment, a Quote, and an Accepted Quote?

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When can Coastal provide a remote estimate, and when is an assessment needed?

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What are Essential, Enhanced, and Premium service options?

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Will every qualified project receive three options?

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How long is a Quote valid?

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Are website prices or “starting at” prices guaranteed?

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What are Coastal’s trip minimums?

Authority, Products, Conditions & Changes

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Do I need owner, landlord, property-manager, condominium, or HOA approval?

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How should I prepare the Project Site?

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Can I supply my own products or materials?

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Will Coastal purchase materials for my project?

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What happens if hidden damage or an unknown condition is discovered?

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What happens if lead, mold, asbestos, or another hazardous condition is suspected?

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Can I add or change Work after accepting a Quote?

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What can delay or interrupt a project?

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How does Coastal protect the property?

Deposits, Scheduling, Payment & Cancellation

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Is a deposit required?

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Are deposits automatically nonrefundable?

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When is an appointment confirmed?

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When is payment due?

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Does Coastal charge a credit-card fee?

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What happens if I cancel, reschedule, or cannot provide access?

Completion, Warranty, Records & Concerns

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What happens when the Work is complete?

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Does Coastal provide a workmanship warranty?

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Are products covered by Coastal’s workmanship warranty?

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How do I submit a warranty claim?

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Why does Coastal take project photographs?

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